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Leading a relationally healthy organisation

The 5 aspects of relational health in organisations
March 12, 2014

Leading a relationally healthy organisation - Kairos Blog by Tania WestWhat does it mean to be relationally healthy? and what effect does this have on the bottom line – service delivery?

According to the Relational Health Audit developed by Team Focus there are five essential components of relational health.

1. Parity: the extent to which staff feel there is genuine fairness in terms of pay, conditions, opportunities for promotion, and other opportunities for development.

2. Multiplexity: the extent to which staff at different levels, grades and/or functions have real understanding of each other’s roles.  The theory being that the more staff understand each other’s roles, the more likely they are to think interdependently.

3. Commonality: the extent to which staff share common values, experiences, stories, vision.  The greater the commonality the greater the cohesion.

4. Directness: the extent to which staff have direct face to face contact with one another.  The greater the contact the greater the connection.

5. Continuity: the extent to which staff have a shared story or narrative over time.  The greater the shared narrative over time, the greater the sense of unity.

The more leaders can cultivate these five aspects of relational health, the greater they experience a sense of team, the more focused is the teams sense of purpose, and the greater the empathy towards service users which results in higher levels of customer satisfaction – which has a beneficial effect on the bottom line.

Leading a relationally healthy organisation is vital whether you lead a charity, a private company or a public sector service.  Perhaps a relational health check could prove prudent for us all!

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Kairos celebrancy, leadership and coaching - About Tania WestKairos white logo
We all have “defining moments” in our lives and I am passionate about helping you mine the gold in them.

Make the most of your “defining moments” whether that’s a celebration around a significant rite of passage, a new relationship, a significant crossroads in your marriage, or a leadership opportunity that requires you to up your game.

Tania West, co-founder and working director of Kairos.
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